Official Documents

Pompa88 Privacy Policy – Personal Data Protection for Malaysian Players

At pompa88, your privacy is more than a legal formality — it is a responsibility we take seriously every day. This document explains transparently how we handle your personal data.

Effective Date: 1 January 2026 | Last Updated: 1 January 2026

Pompa88's Data Protection Commitment

Six core principles that guide how pompa88 protects your privacy

Malaysia PDPA Compliance

All data processing operations at pompa88 are fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). You are protected under your country's own laws.

No Data Sales

Pompa88 has never and will never sell, rent or trade members' personal data to any third party for marketing or commercial purposes.

256-bit SSL Encryption

All data transmitted between your device and pompa88's servers is protected with 256-bit SSL encryption — the same security standard used by banks in Malaysia.

Restricted Data Access

Only pompa88 staff who genuinely require access to your data to carry out their duties are permitted to do so, subject to strict controls.

Full Control in Your Hands

You have the full right to access, correct, delete, or transfer your personal data. All requests will be processed within the timeframe stipulated by law.

Data Breach Notification

In the event of any data breach affecting your information, pompa88 is committed to notifying you and the relevant authorities within the timeframe required by law.

1Introduction & Scope of Privacy Policy

Welcome to the pompa88 Privacy Policy. This document explains in detail how the pompa88 platform ("we", "pompa88", "Platform") collects, uses, stores, protects and shares your personal data when you use our services as an online casino member.

This Privacy Policy applies to all registered members, website visitors, and anyone who interacts with the pompa88 platform, including through the official website at pompa88.biz and the mobile app (where available). By registering for or using our platform, you acknowledge that you have read and understood this Privacy Policy.

This policy complies with: Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and all supplementary regulations relating to personal data protection in Malaysia.

Pompa88 is the controller of your personal data and is responsible for ensuring that your data is processed lawfully, fairly and transparently in accordance with applicable Malaysian law.

2Types of Personal Data We Collect

Pompa88 collects several categories of personal data depending on your interactions with our platform. Below is a detailed breakdown of the data we may collect:

Data Category Example Information Status
Identity Full name, date of birth, identification card number Mandatory
Contact Malaysian phone number, email address Mandatory
Finance Bank account number, digital wallet details (TNG, GrabPay) Mandatory
Technical IP address, browser type, device information Automatic
Games Gaming history, bets placed, wins, and losses Automatic
Communications Live chat logs, support emails, feedback Specific Circumstances
Preferences Account settings, game preferences, language Options

2.1 Data We Do NOT Collect

Pompa88 does not collect sensitive information such as biometric data, medical records, religious beliefs, or political views. We only collect data that is strictly necessary to provide you with a safe and high-quality online casino experience.

3How We Collect Your Personal Data

Pompa88 collects your personal data through several different means, depending on how you interact with our platform:

3.1 Directly From You

  • During the registration process for a new pompa88 account
  • When you make a deposit using Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, FPX Maybank2u, or CIMB Clicks
  • When you submit a withdrawal request
  • When contacting customer support via live chat, WhatsApp, or email
  • When you update your account profile or personal information
  • When you complete a feedback form or customer satisfaction survey

3.2 Automatically

When you visit and use the pompa88 platform, our systems automatically record certain technical information, including your IP address, browser type and version, device type, date and time of access, pages visited, and time spent in each gaming session.

3.3 Via Cookies and Tracking Technologies

Pompa88 uses cookies and similar tracking technologies to enhance your user experience. Please refer to Section 9 of this document for more information on pompa88's cookie policy.

4Purpose of Personal Data Processing

Pompa88 only processes your personal data for legitimate and necessary purposes. Specifically, your data is used for the following:

4.1 Account Management & Services

  • Creation and management of your pompa88 member account
  • Identity verification and fraud prevention (KYC – Know Your Customer)
  • Deposits and withdrawals processed in MYR
  • Dispute resolution and complaints investigation

4.2 Security & Legal Compliance

  • Anti-money laundering (AML) compliance
  • Detection and prevention of fraudulent activity
  • Compliance with Malaysian legal and regulatory requirements
  • Compliance with court orders or regulatory authority requests

4.3 Platform Improvements

  • Usage pattern analysis to improve the user experience
  • Development of new features that meet members' needs
  • Platform performance optimisation and load time improvements

4.4 Communications

  • Account, transaction and security notifications
  • Promotional and bonus information (with your consent)
  • Responses to customer support enquiries
Legal Basis: The processing of your data at pompa88 is carried out on the basis of contract performance (membership agreement), legal obligations, pompa88's legitimate interests, and in certain cases, your explicit consent.

5Data Sharing with Third Parties

Pompa88 does not sell, rent or disclose your personal data to third parties without your consent, except in the following circumstances:

5.1 Trusted Service Providers

Pompa88 may share limited data with third-party service providers that assist in operating our platform, including:

  • Payment processors: To process transactions via DuitNow, FPX, Touch 'n Go, and other Malaysian payment methods
  • Game providers: Game session data required for gameplay functionality
  • Cloud service provider: For secure data storage and processing
  • Identity verification services: For KYC and fraud prevention purposes

All these service providers are bound by strict confidentiality agreements and are only permitted to use your data for the purposes specified.

5.2 Legal Requirements

Pompa88 may disclose your personal data to Malaysian authorities where we are legally required to do so by law, court order, or a relevant regulatory body. In such circumstances, we will notify you in advance where permitted by law.

Our Commitment: Pompa88 will never sell or transfer your personal data to advertisers, marketing companies, or any other commercial entity without your explicit consent.

6Data Security Measures

Pompa88 implements a comprehensive range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

  • Data encryption in transit: All data is encrypted using 256-bit TLS/SSL protocols
  • Data encryption at rest: Sensitive data is stored in encrypted format within secure databases
  • Role-based access control: Only authorised staff may access data relevant to their specific responsibilities
  • Regular security audits: pompa88's systems undergo regular penetration testing and security audits
  • Continuous activity monitoring: Automated threat detection system operating 24 hours a day
  • Staff training: All staff undergo regular data protection and privacy training
Guarantee Limit: While pompa88 takes all reasonable steps to protect your data, no security system is entirely foolproof. We encourage you to take your own precautions as well, such as using a strong password and keeping your login credentials confidential.

7Data Retention Period

Pompa88 retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy or as required by Malaysian law. In general:

  • Active account data: Retained for the duration that your pompa88 account remains active
  • Financial transaction data: Retained for a minimum of 7 years following a transaction to comply with Malaysia's AML and tax legal requirements
  • Support communication logs: Retained for 3 years from the date of communication
  • Technical data and system logs: Retained for 12 months
  • Closed account data: Retained for the period required by law, then anonymised or securely deleted

Once the retention period has ended, your data will be securely deleted or anonymised using approved methods so that it can no longer be linked to you as an individual.

8Your Personal Data Rights

As a data subject under Malaysia's PDPA, you have several important rights regarding your personal data held by pompa88:

Right of Access

You have the right to request and receive a copy of the personal data we hold about you. We will provide this information within 21 business days from the date your request is received.

Right to Rectification

If you find that any personal data we hold about you is inaccurate or out of date, you have the right to request an immediate correction via your account settings or pompa88's customer support.

Right to Erasure

In certain circumstances permitted by law, you have the right to request the deletion of your personal data. Please note that some data may need to be retained to fulfil legal obligations.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time. pompa88 will cease all marketing communications immediately upon receiving your request.

Right to Data Portability

In certain circumstances, you have the right to receive your personal data in a machine-readable format for the purpose of transferring it to another platform.

Right to Withdraw Consent

Where the processing of your data is based on your consent, you may withdraw that consent at any time without affecting the validity of any processing carried out prior to withdrawal.

To submit any request relating to the rights above, please contact the pompa88 Data Protection Officer (DPO) by email: privacy@pompa88.biz or via our platform's live chat.

9Cookies, Tracking Technologies & Analytics

Pompa88 uses cookies and similar tracking technologies to enhance the user experience and understand how our platform is used. The following are the types of cookies we use:

9.1 Essential Cookies (Required)

These cookies are required for the core functionality of the pompa88 platform and cannot be disabled. They include login session authentication cookies, CSRF security cookies, and cookies that store your language preference.

9.2 Performance & Analytics Cookies

These cookies help us understand how members use the pompa88 platform, which pages are most popular, and where technical issues occur. This information is used in aggregate form and does not identify you as an individual.

9.3 Functional Cookies

These cookies allow the pompa88 platform to remember your preferences — such as display settings, favourite games, and interface preferences — to deliver a more personalised experience.

9.4 Cookie Management

You can manage and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the full functionality of the pompa88 platform. Refer to your browser's help documentation for detailed instructions on managing cookies.

10Protection of Children's Data

The pompa88 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

Immediate Action: If you believe that someone under the age of 18 has provided their personal data to pompa88, please contact us immediately at privacy@pompa88.biz. We will take the necessary steps to delete such data promptly.

Pompa88 enforces a strict age verification process during registration and reserves the right to request proof of age at any time. Accounts confirmed to belong to individuals under the age of 18 will be terminated immediately.

11Links to Third-Party Platforms

The pompa88 platform may contain links to third-party websites or services, such as Malaysian payment providers (for example, the DuitNow portal or bank websites for FPX). This Privacy Policy does not cover the privacy practices of those third-party platforms.

Pompa88 is not responsible for the content, privacy policies, or practices of any third-party websites. We encourage you to read the Privacy Policy of each platform you visit separately.

12Amendments to This Privacy Policy

Pompa88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operations, applicable Malaysian law, or industry developments. When material changes are made, we will:

  • Updating the "Last Updated" date at the top of this document
  • Display a prominent notice on the login page or platform
  • Sending email notifications to members affected by material changes

Continued use of the pompa88 platform after any amendments take effect constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed.

13Contact Our Data Protection Officer

If you have any questions, concerns, or enquiries regarding this Privacy Policy or how pompa88 handles your personal data, please reach out to us through the following channels:

  • Privacy Email: privacy@pompa88.biz
  • General Support Email: support@pompa88.biz
  • Live Chat: Available 24/7 on the pompa88 platform
  • WhatsApp: Contact via the number listed on the platform

We aim to respond to all privacy-related enquiries within 5 business days. For data access or deletion requests, we will respond within 21 business days as required under Malaysia's PDPA.

You also have the right to lodge a complaint regarding the handling of your personal data with the Personal Data Protection Commissioner of Malaysia if you believe your rights have been violated.
Privacy Assured, Gaming Secured

Your Data Is Safe at pompa88 – Ready to Play?

Register now and enjoy an online casino experience that is safe, fair and fully respectful of your privacy. A 150% Welcome Bonus of up to RM 888 awaits you!

Data protected by 256-bit SSL Compliant with Malaysia's PDPA No data sales 18+ only
Bahasa Melayu